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No need to change filters. Neither in 2020 nor in 2021.

A tracking number is given to you when your product is shipped, a few hours after your order.

Go to "Track my order". Enter your tracking number and you will get information about the progress of your order.

It depends on the speed selected when using it and the room temperature, generally 6 hours when it is more than 78°F / speed 2.

PS: When tank is empty, fan mode remains.

Without the fogger function Cold Sense consumes a bit of water; it is just humidified through its filter. This can easily last more than 12 hours, depending on the average temperature of your room.

PS: When tank is empty, fan mode remains.

Cool Summer 3.0 does not recharge. If you don't want to leave it plugged in, use GENERATOR, our external battery that will do the job for about 6-8 hours of autonomy.

You can choose your shipping time Your order is shipped within 24 hours and will be delivered to you within 5 to 8 working days generally.

Our international warehouses are located in United States and Oceania.

Cold Sense Official is an international brand, worldwide shipping.

Please send us your duly completed return form by email within 14 days for your request to be eligible. This form must mention the date, order number, full name, address and signature.

Payments on our shop are fully secure. We have chosen to entrust the entire payment process to Stripe & Paypal to guarantee you a 100% secure service. You can make your purchases with peace of mind.